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Conditions of Contract

1. As used in this contract:

1.1 "ticket" means the document entitled "Itinerary/Receipt" issued by the Carrier or on its behalf.

1.2 “carriage” is equivalent to "transportation".

1.3 “carrier” means LIFT‚ a brand operated by Global Aviation Operations (Pty) Ltd.

1.4 Convention means that Convention for the Unification of Certain Rules Relating to International Carriage by Air signed at Warsaw on 12 October 1929 or that Convention as amended at The Hague‚ 26 September 1955 and‚ Montreal Convention means the Convention for the Unification of Certain Rules for International Carriage by Air signed at Montreal on 28 May 1999‚ whichever may be applicable;

2. Carriage hereunder is subject to the Rules and Limitations relating to liability established by the Warsaw Convention or the Montreal Convention‚ unless such carriage is not International Carriage as defined by that convention.

3. To the extent not in conflict with the foregoing‚ carriage and other services performed by the Carrier are subject to

3.1 Provisions contained in the ticket

3.2 Applicable tariffs and

3.3 Carrier's General Conditions for Carriage of Passengers and Baggage and related rules‚ Terms and Conditions and regulations which are made part hereof and are available on application at the offices of the carrier except in transportation between a place in the United States or Canada or any place outside thereof to which tariffs enforced in those countries apply.

4. The carrier's name may be abbreviated. The carrier's address shall be Hangar 2‚ O R Tambo International Airport‚ Precinct 3‚ Bonaero Park‚ Kempton Park‚ 1619.

5. If we and other carriers are involved in performing carriage for you under one ticket‚ or under a conjunction ticket‚ we will regard the carriage as a single operation for the purposes of the Convention. If we issue a ticket for you to be carried on another carrier or check in baggage for carriage on another carrier‚ we only do so as an agent for that carrier. If you have a claim for checked baggage‚ you may make it against the first or last carrier or against the carrier performing the carriage during which the damage took place.

6. Baggage must be designed to protect its contents and withstand usual baggage handling procedures at the airports. The carrier is not liable for the damage such as scratches‚ scuffs‚ stains‚ dents‚ cuts‚ cracks and dirt resulting from normal wear and tear or water damage to non-waterproof luggage or any damage to any protruding parts of the baggage such as handles‚ straps and the like. The carrier‚ in addition‚ will not accept liability for valuable items (such as jewellery‚ mobile phones‚ important documents‚ laptops‚ cash‚ and the like) or fragile items (such as breakable items‚ laptops and the like). The carrier will furthermore not accept liability for damage or loss of protruding parts such as wheels‚ straps‚ pull-handles or other items that are attached to baggage‚ or items lost as a result of poorly packed baggage.

7. The use of hard shell bags is discouraged‚ as such bags are generally not designed to withstand the stacking procedures followed when loading baggage into an aircraft. These types of bags are prone to suffer damage as a result of the weight exerted on it. Use of such hard shell bags shall be at the risk of the traveller and the carrier does not accept any liability for any damage resulting from the use of such bags.

8. A ticket is good for carriage on the date and time shown on the ticket‚ except as otherwise provided in the carrier's Terms and Conditions‚ carrier's tariffs‚ Conditions of Carriage or related regulations and subject to payment of an administration fee and other charges in respect of any change of reservation by the passenger or as otherwise specified in the carrier's Conditions of Carriage and Terms and Conditions. The carrier may refuse transportation if the applicable fare has not been paid. The fare for carriage is subject to change prior to commencement of carriage. The carrier may refuse transportation to any person who has made a reservation and/or acquired a ticket in violation of applicable law‚ or the carrier's rules or regulations.

9. Subject to applicable South African legislation‚ the carriers fares are subject to a one hundred percent (100%) cancellation fee except as provided for in Clause 7 and 13 of the Terms and Conditions and as set out in our general Conditions of Carriage for passengers and baggage or as provided for in terms of the fare rules.

10. The carrier will only allow a full refund without penalty in the following instances:

10.1 For a ticket that is purchased as a result of a direct marketing campaign‚ where the transaction is rescinded within five (5) business days of it being concluded

10.2 In event of a passenger not being able to travel as a result of the passenger themselves being hospitalised

10.3 In unfortunate circumstances such as the death of a passenger

11. The LIFT Wallet and the LIFT Wallet refund will be allowed in the following instances:

11.1 Any voluntary ticket cancellation request by the passenger

11.2 For additional bags purchased provided the transaction is refunded or cancelled prior to check-in

11.3 In the event that we do not provide a similar seat and a customer is dissatisfied in relation thereto‚ in which case a refund of a pre-paid seat charge may be requested

11.4 LIFT will‚ on request‚ grant a refund of airport taxes in respect of any unflown flights when a customer cancels or misses their flight. A one hundred percent (100%) cancellation fee (fare and VAT) may be applied to all flight sectors booked‚ unless as otherwise provided in the fare rules applicable to the ticket purchased.

11.5 LIFT reserves the right to expire any amounts paid into a LIFT wallet in respect of flights and ancillary amounts as booked in respect of any flights as at the date calculated to be 12 months from the date of non-utilisation of such amounts.

11.6 LIFT reserves the right to expire any amounts paid into a LIFT wallet in respect of marketing campaigns or awarded in terms of a competition as at the date calculated to be 12 months from the date of non-utilisation of such amounts.

11.7 Except where prohibited by law‚ LIFT reserves the right to refuse‚ void‚ cancel‚ reject or hold for review any LIFT wallet amounts issued in an incorrect denomination or issued or obtained‚ directly or indirectly‚ in connection with fraudulent actions‚ fraudulent claims‚ compensation abuse or in connection with any violation of these Terms and Conditions.

12. Although the carrier undertakes to use its best efforts to carry the passenger and their baggage with reasonable dispatch and to adhere to published schedules in effect on the date of travel time shown in the timetables‚ schedules or elsewhere are not guaranteed and form no part of this contract. Schedules may change from time to time.

13. Passengers must present their unique reference number together with acceptable means of identification (e.g.‚ valid South African identity document‚ South African driver's license or valid passport) at check in before departure. Passengers who fail to present their unique reference number and acceptable means of identification will forfeit their seats and no refunds or credits will be given.

14. On board the carrier's flight‚ passengers will be allowed to drink alcoholic beverages supplied by the airline and any consumption of alcohol brought on board by passengers or third parties is strictly prohibited.

15. Passengers shall comply with Government travel requirements and present exit‚ entry and any other required documents required and arrive at the airport by the time fixed by the carrier. Or if no time is fixed‚ early enough to complete departure procedures.

16. Any exclusion or limitation of liability of the carrier shall apply to and be for the benefit of agents‚ servants and representatives of the carrier and any person whose aircraft is used by the carrier for carriage and its agents‚ servants or representatives.

17. No agent‚ servant or representative of the carrier has authority to alter‚ modify or amend provisions of this contract.